Bill Butts, Outdoor Pride Landscaping
Once the deal closes, what is the salesperson’s role? It’s all about understanding the individual needs of each client and being a resource for them as well as the team responsible for the service delivery. Bill will discuss the importance of understanding and managing client expectations, professionally responding to complaints, and coordinating and communicating with snow operations for successful site service. Success in each of those areas can pave a smoother path to renewal and create long-term relationships.

This course is available exclusively to SIMA members as part of membership value.

Continuing Education: This course is worth 2 Certified Snow Professional (CSP) continuing education credits.

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